Help with ordering medicines

Welcome to our support page! We are here to help you with any questions you have about tracking your order, shipping times, or payment options. Below, you will find answers to our most popular questions to help you get the information you need right away.

Need help with orders

You can come here if you have questions about the order status, shipping, payment, etc. Here you will find some frequently asked questions to help you.

Frequently asked questions

Questions about ordering and payment

How can I pay for my order?

We receive Credit Cards, Apple Pay, Google Pay, Banktransfer, and cryptocurrency at checkout.

Is the product in stock?

Yes, all items visible on the website are currently in stock and ready to ship unless explicitly marked otherwise.

How do I know my order has been shipped?

Once your order has left our warehouse you will get a confirmation email with your tracking number and a link to shipping.

Can I cancel an order?

You can cancel your orders in 1–2 hours after placing them by reaching out to the customer care before the shipment is processed.

How can I place an order?

Ordering is easy! Search the products in our web. Place them into your shopping cart and check out. Fill in your shipping details and make your payment. An email confirmation of your order will be sent to you.

How can I track my order?

Your order can be tracked as follows: Visit our “Track Order” page. Next, look for the tracking field and input your order number. Click on Track Order to get real time updates.

Which countries do you deliver to?

We are now shipping to the Netherlands, Belgium, France, Germany and so many more! If you don't see your country, please reach out to our support team on Whatsapp.

How long does delivery take?

Standard delivery: 1–2 working days. Delivery times may be delayed by public holidays, customs regulations or other unforeseeable circumstances.

What should I do if the product I received is damaged or incorrect?

Damaged or wrong delivered items: In the first case, please reach out within 48 hours for a refund on Whats app. We would be more than glad to help replace it.

Safe and reliable

Guaranteed secure payment and reliable delivery with every order.

International Shipments

Worldwide delivery with discreet packaging and fast delivery.

WhatsApp Customer Service

Direct contact via WhatsApp for quick assistance and personal advice.